The rental agreement for a RISE dumpster, effective October 8, 2026.
RISE Dumpsters LLC 路 Effective October 8, 2026
These Terms and Conditions govern the rental and use of dumpsters provided by RISE Dumpsters LLC ("Company"). By placing an order online, by telephone, by text message, or through any other method, the customer ("Customer") agrees to be bound by these Terms and Conditions.
Customer must be at least 18 years old.
If Customer books for a business, owner, tenant or anyone else, Customer confirms they have authority to bind them. Customer and that person are each responsible for these Terms.
The booking confirmation the Company sends (size, dates, address, price) is part of this agreement. If it conflicts with these Terms on price, size or dates, the confirmation controls.
Customer accepts these Terms by checking the agreement box at booking, confirming a booking by phone or text, signing below, accepting delivery, or using the dumpster, whichever happens first.
The rental period begins upon delivery of the dumpster and ends on the scheduled pickup date agreed upon at the time of booking. Rental periods are 3, 7 or 14 calendar days, counted from the delivery date.
Requests for rental extensions must be made prior to the scheduled pickup date and are subject to availability. Each calendar day beyond the rental period is charged at the extension rate in Section 8.
Pickup is scheduled by route availability, and the Company does not guarantee a specific pickup time. If Customer requests pickup on or before the last day of the rental period and the dumpster is accessible, the Company will not charge extension days caused by its own scheduling.
Customer shall provide clear instructions regarding the desired placement location of the dumpster. The Company will make reasonable efforts to place the dumpster in the requested location. Delivery dates and times are estimates.
Customer chooses the placement area. Customer is responsible for a spot that is safe and legal, with clear overhead space and ground that can carry a loaded dumpster.
Tell us about hidden or fragile features. That includes septic tanks and drain fields, underground utilities, irrigation or sprinkler lines, pavers, soft or sloped ground, gates and HOA restrictions.
The driver can decline. The Company may decline or change a placement its driver judges unsafe.
Wood boards. The Company places wood protection boards under the dumpster on every delivery at no extra charge. Boards reduce the risk of marks and cracking but cannot eliminate it. Surfaces such as unsealed pavers, new, thin, cracked or heat-softened asphalt, stamped or decorative concrete, brick, gravel and lawns are more prone to cracking, settling or rutting.
Normal wear. Minor scuffs, scratches, tire marks and slight indentations are not damage. Section 12 explains who is responsible for damage.
Customer is responsible for ensuring clear and unobstructed access to the dumpster during delivery and pickup.
The area surrounding the dumpster must remain free of vehicles, equipment, debris, gates, or other obstructions. If the Company is unable to deliver, service, or remove the dumpster due to restricted access, the Company may reschedule at Customer's cost.
The dumpster shall be used only for lawful disposal of acceptable waste materials.
Customer shall not move, relocate, alter, or permit any third party to move the dumpster without prior authorization from RISE Dumpsters. Customer shall not burn anything in the dumpster or allow anyone to climb in or play on it.
All debris must remain level with or below the top rim of the dumpster. Materials extending above the fill line may delay pickup until the load is made safe for transport. The daily extension rate in Section 8 applies while the rental continues until the load is corrected.
Customer is responsible for everything inside the dumpster, including material added by neighbors, contractors or anyone else with access to it.
Each dumpster rental includes a specified weight allowance based on dumpster size:
| Dumpster size | Included weight |
|---|---|
| 10-yard | 1.5 tons (3,000 lbs) |
| 15-yard | 2 tons (4,000 lbs) |
| 20-yard | 2.5 tons (5,000 lbs) |
Loads exceeding the included weight allowance will be subject to an overweight charge of $0.06 per pound ($120.00 per ton) above the allowance.
Weight is measured on the certified scale at the disposal facility.
Overage is calculated to the exact pound, with no rounding up to the next ton.
The Company will provide the weight ticket on request.
Each dumpster has its own allowance. If a dumpster is swapped, the allowance applies to each one separately.
The Company may refuse to haul a load that is too heavy to transport safely and legally until the excess is removed.
The following materials are prohibited unless expressly approved in writing by RISE Dumpsters:
Hazardous waste
Chemicals and toxic substances
Asbestos-containing materials
Medical or biohazardous waste
Gasoline, diesel fuel, oils, and petroleum products
Paints, solvents, and thinners
Propane tanks and pressurized containers
Batteries and liquids
Tires
Radioactive materials
Explosives and ammunition
Any material prohibited by local, state, or federal law
Heavy materials such as dirt, concrete, brick, asphalt, gravel, and masonry debris require prior approval and may be subject to additional fees. Roofing shingles are accepted, but roofing loads are heavy, so weight charges apply. Appliances containing refrigerant require notice at booking.
Customer is responsible for all costs, penalties, disposal charges, environmental fees, and damages resulting from the placement of prohibited materials in the dumpster. If prohibited materials are found, the Company may refuse pickup, require Customer to remove them, and charge the actual cost to handle and dispose of the material.
Payment is due according to the terms provided at booking. Final charges are billed after pickup and weighing, and the Company will send an itemized receipt. If the Company invoices Customer, payment is due on receipt unless the booking confirmation says otherwise.
By providing a debit card, credit card, or other payment method, Customer authorizes RISE Dumpsters to charge the payment method for the charges in this fee schedule and any other charge described in these Terms or the booking confirmation:
| Charge | Amount |
|---|---|
| Base rental (includes delivery, pickup and wood protection boards) | Rate shown at booking |
| Fuel surcharge | $25 flat per delivery |
| Weight overage | $0.06 per lb ($120 per ton) |
| Extension | $20 per calendar day |
| Returned payment | $35.00 or the maximum permitted by law |
| Damage repair | Reasonable repair or replacement cost |
Applicable taxes are added where the law requires. The Company may change its rates for future bookings. A confirmed booking keeps its confirmed rate, except for charges caused by Customer's actions under these Terms. If Customer questions a charge, Customer should tell the Company within 30 days of the charge.
Cancellation requests must be made prior to delivery. Customer may cancel or reschedule at no charge up to 24 hours before the scheduled delivery, by phone, text or the customer portal. A cancellation inside 24 hours or after the truck is dispatched follows the cancellation terms on the booking confirmation.
Any refundable balance will be returned to the original payment method, unless Customer agrees to apply it as a credit toward a future rental. Once the dumpster has been delivered, the rental cannot be cancelled for a refund, and unused days are not refunded.
The Company may cancel or reschedule for weather, safety, access, equipment problems or prohibited materials. If the Company cancels before delivery, Customer may choose a new date or a full refund of anything prepaid.
Customer is solely responsible for obtaining all permits, licenses, approvals, or permissions required for dumpster placement, including but not limited to permits from municipalities, counties, cities, homeowners' associations (HOAs), property owners, or other governing authorities. On private property a permit is usually not needed, but Customer should verify with the city. If Customer is not the property owner, Customer confirms the owner and any HOA or landlord approve the placement.
Failure to obtain required permits shall not relieve Customer of payment obligations under this agreement.
Customer is responsible for any loss of or damage to the dumpster beyond normal wear and tear occurring during the rental period.
Customer shall immediately notify the Company of any damage, theft, vandalism, fire, or destruction involving the rented dumpster.
Customer may be held responsible for repair or replacement costs resulting from negligence, misuse, unauthorized relocation, fire, theft, vandalism, prohibited materials, or any other damage occurring while the dumpster is in the Customer's possession or control.
Customer understands that delivery and removal of dumpsters require the use of heavy equipment. RISE Dumpsters will deliver, place and pick up the dumpster with reasonable care and is responsible for damage to Customer's property caused by its negligence, subject to Section 15.
RISE Dumpsters is not responsible for damage that occurs despite reasonable care and the use of wood boards, including damage to driveways, sidewalks, curbs, landscaping, lawns, underground utilities, irrigation systems, pavement, septic systems, or other property, where the damage comes from:
pre-existing cracks, weakness, poor drainage or soft ground;
hidden items Customer did not disclose, such as septic systems, drain fields, irrigation lines or underground utilities;
a placement Customer directed after the driver raised a concern;
the surface types listed in Section 3, or ordinary wear;
overloading, or the dumpster being moved, used or tampered with by Customer or anyone else.
Customer should report any damage within 7 days after pickup, with photos if possible. The Company may be unable to verify claims made much later.
Customer shall load debris in a safe manner and comply with all applicable laws and regulations.
No materials may extend above the top edge of the dumpster. Overloaded dumpsters may not be transported and may incur additional charges, including the daily extension rate while the rental continues until the load is corrected.
Customer agrees to defend, indemnify, and hold harmless RISE Dumpsters, its owners, employees, agents, and contractors from any claims, damages, losses, liabilities, costs, expenses, attorney's fees, or legal actions arising out of the Customer's use of the dumpster, violation of these Terms and Conditions, improper disposal of materials, or negligence. This does not apply to the extent a claim is caused by the Company's negligence or willful misconduct.
To the fullest extent permitted by law, RISE Dumpsters shall not be liable for any indirect, incidental, special, consequential, punitive, or economic damages, including but not limited to project delays, lost profits, loss of business opportunities, loss of use, or other consequential losses arising from the rental, delivery, placement, service, exchange, or removal of any dumpster.
In all cases, the Company's total liability shall not exceed the amount paid by the Customer for the specific rental transaction giving rise to the claim.
Nothing in these Terms limits liability that the law does not allow to be limited, including liability for death or personal injury caused by the Company's negligence, or for gross negligence or willful misconduct.
Customer grants RISE Dumpsters, its employees, agents, and contractors the right to enter the property at reasonable times for the purpose of delivering, servicing, relocating, exchanging, or retrieving rented equipment.
Customer represents that they have the legal authority to authorize access to the property. RISE Dumpsters shall not be liable for delays, damages, or additional costs resulting from restricted access, locked gates, inaccessible areas, or other obstacles beyond the Company's control.
Any payment returned due to insufficient funds, chargebacks, closed accounts, declined transactions, or other payment issues may be subject to a Returned Payment Fee of $35.00 or the maximum amount permitted by law.
Customer agrees to pay all outstanding balances owed under this agreement. In the event collection efforts become necessary, Customer shall be responsible for reasonable collection costs, court costs, attorney's fees, and related expenses to the extent permitted by applicable law.
RISE Dumpsters shall not be liable for delays, interruptions, or failure to perform services due to causes beyond its reasonable control, including but not limited to severe weather, hurricanes, flooding, fires, labor disputes, equipment failures, road or causeway closures, landfill or transfer-station closures, government actions, public emergencies, acts of God, or other unforeseen circumstances.
In such events, service schedules may be adjusted without penalty to the Company. If the Company cannot deliver at all, it will refund anything prepaid for the undelivered rental.
Customer acknowledges and agrees that RISE Dumpsters may photograph or video record the delivery location, dumpster placement, pickup condition, surrounding property, contents of the dumpster, and any conditions relevant to the rental transaction.
Such photographs and recordings may be used for operational records, damage documentation, dispute resolution, insurance claims, regulatory compliance, collection matters, and legal proceedings. Customer agrees that these records may serve as evidence regarding the condition of the property, dumpster, and materials disposed of during the rental period.
The Company may also use photos of its equipment in marketing without showing Customer's name, address or house number. Customer may ask the Company not to.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia.
Before filing suit, both sides agree to try to resolve a dispute informally for 30 days, which does not prevent urgent court relief or small-claims actions. Any dispute arising under this agreement shall be resolved exclusively in the state courts located in the City of Virginia Beach, Virginia.
These Terms and Conditions apply to all dumpster rentals provided by RISE Dumpsters and constitute the entire agreement between the Company and Customer regarding dumpster rental services.
The Company may update these Terms by posting a new version with a new date. A confirmed booking is governed by the Terms in effect when it was booked.
If a court finds part of these Terms unenforceable, the rest stays in effect.
If the Company does not enforce a term right away, it has not given up the right to enforce it later.
Customer may not transfer the rental to someone else without the Company's written consent.
Electronic records and agreement by checkbox or confirmation have the same effect as a signed paper.
By placing an order with RISE Dumpsters, Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
What it is. If Customer fills the dumpster during the rental period, requests a swap, and meets the conditions below, the Company will exchange the full dumpster for an empty one within 48 hours of the request.
Conditions. Request the swap by phone, text or the customer portal. The dumpster must be loaded within the fill line, free of prohibited materials and accessible to the truck.
When the clock pauses. The 48 hours stops while conditions outside the Company's control continue: severe weather, road closures, a blocked or unsafe placement area, or a swap Customer asks to schedule for a later date. For rural routes (Pungo, Creeds, Knotts Island), the Company will give the swap window when Customer requests it.
If we miss it. If the Company misses the 48-hour window for a reason within its control, it will waive the charge for that swap. This is Customer's only remedy for a missed swap window.
Charges. Each swap is charged at the rate on the booking confirmation. A swap is part of the same rental and does not restart the rental period.
The Company handles personal information as described in its Privacy Policy at https://www.risedumpsters.com/privacy-policy.
By providing a phone number and booking, Customer agrees the Company may call, text and email about the rental, such as confirmations, delivery windows, swaps, pickup and billing. Message and data rates may apply. Reply STOP to opt out of texts.
The Company sends marketing texts only if Customer separately agrees.
The Company's online booking and customer portal run on third-party software, and Customer's use of it may also be subject to that provider's terms.
Written orders use this block. Online bookings use the agreement checkbox described in Section 1.
Customer signature: ____________________
Printed name: ____________________
Company (if applicable): ____________________
Rental address: ____________________
Phone number: ____________________
Date: ____________________
RISE Dumpsters authorized representative: ____________________
Date: ____________________